Proactive support for your print and scan environment
Unexpected issues with your Canon output management system can lead to device downtime, which can significantly impact productivity and employee morale. Enjoy greater control and an improved user experience by protecting your print and scan environment from the unexpected.
Canon’s Remote Event Management is a proactive support service, using print server monitoring, that complements your standard Canon Software Support. Maximise the availability of your print and scan infrastructure, and keep your business running smoothly.
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Proactive monitoring
Any potential issues can be identified and investigated as early as possible, thanks to continuous remote monitoring of your output management system.
Incident notifications
Avoid business disruption – alerts with key event information are automatically sent to the Canon Service Desk for further investigation.
Remote resolution
Prevent minor incidents from escalating into major issues by offering remote incident resolution or notification to customer contact.
Capabilities
Expert service
Our support team have years of expertise to perform the required analysis and resolution of any reported incidents.
Professional approach
Full tracking of all incidents raised by our proactive service.
Proven service tools
Our support team use tried and tested tools to monitor and maintain your output management system.
Benefits
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Peace of mind at all times
We can identify potential issues before users are even aware of them.
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Maintain business continuity
Reduce unnecessary disruption for anyone printing or scanning.
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Extra control and reliability
Prevent minor issues from escalating into full system failures.
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Reduce your IT burden
No need to call as Canon’s Service Desk is automatically notified.
Gain a vital extra layer of protection for your print and scan environment.
