Product Support and Maintenance Services

Perform well, keeping your products up and running is vital for any business. We help you avoid and resolve issues to minimise downtime and maintain business continuity.

Device Maintenance and Support Services

A range of services, including predictive maintenance, that will give you the confidence of knowing your operation will never be interrupted for long.

  • Device Management Service (DMS)

    We provide support with the monitoring and management of your devices and ensure they are running the latest firmware.

  • Device Maintenance and Support

    Allow our experts to support the technical performance of your devices, remotely or onsite and ensure uptime during normal working hours.

  • Enhanced SLA Solutions

    Enjoy the reassurance of faster response times and faster resolution times for all your service requests.

Software Maintenance and Support Services

Choose from our expert services and system updates to optimise the uptime of your print and scan infrastructure, both now and in the future.

  • Canon Software Support

    Our Software Support Service aims to minimise business disruptions by providing expert technical support to deal with software performance issues and software maintenance such as the access to updates, fixes, small changes and improvements within a current version or access to, or discounts on, new versions or upgrades.

  • Remote Event Management

    Maximise the availability of your print and scan infrastructure with Remote Event Management, a proactive support service where our experts monitor the application and server environment remotely providing a proactive event resolution.

Related Services

Whether you want a complete package of support or just an individual service, we can help you get the most from your Canon solution.

Related Products


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